Tikety is a wholly owned subsidiary of Tickitto AI Limited who manage and maintain ticketing sites for some of the world’s largest brands. We act as an agent for the event organisers to ensure we can give you access to the best entertainment options globally. Our terms and conditions are easily accessible and our highly qualified service team are ready to answer your questions 24 hours a day.
The moment your transaction is complete in our online checkout, we’ll confirm details for you by email and in the secure ‘My Tickets’ area of the website, which you’ll need to create a login to access. Except for some rare exceptions, our tickets are predominantly digital but they’re not always available immediately. In those cases we’ll send them to you later, but you’ll always have your confirmation email to refer to. Most tickets follow well ahead of the event, but some may not be sent until 12 hours prior to the event. Don’t worry in those cases, we’ll be actively tracking your tickets in the background to ensure they don’t get missed.
If you do not see your confirmation email in your inbox immediately, check your spam folder and it’s most likely to be there. Please move it to your inbox and mark it as ‘safe’ - this will ensure future emails from us are less likely to follow this one into spam.
If you have any questions, click the chat bubble on this site or call our friendly service team, who are ready to help.
In most cases you are free to forward your tickets to another party. Some providers (e.g. for live music concerts) will have specific digital methods to transfer tickets to protect audiences from fraud. It’s important you check to see if your tickets have this restriction.
Just reach out to our team by chat or by phone and we can normally get them replaced or re-issue them to you. In many cases this is immediate but can require intervention by the event organiser and they’re not always available so we strongly recommend that you check that you have access to your tickets 48 hours ahead of time and if you can’t find them we’ll help you. If you phone us from the queue to the venue, we’ll do our best to help but it may not always be possible.
If you’ve booked a ticket for an attraction that is open all year, it’s often possible to reschedule your visit or even cancel your ticket. The event listing and your email confirmation will always stipulate the cancellation rules.
Tickets for live music or theatre are normally non-cancellable and this will be clear before you book the ticket and in your confirmation. If you find yourself unable to attend, then you may have the option to re-sell your tickets and our team can make suggestions on how to find a reputable re-sale platform for this service. But please note that not all tickets are available for re-sale or transfer.
Still need help?
If you can't find the answer to your question in our help centre, you can always reach out to us directly.