Last updated July 16, 2024
Our contact details
Name: Tickitto AI Limited
Address: Carpenter House, Broad Quay, Bath BA1 1UD
E-mail: hello@tickitto.com
Tickitto AI Limited is based in the United Kingdom and is therefore subject to the UK General Data Protection Regulation (UK GDPR). All our data is managed and processed on servers in the UK / EU abiding by these regulations.
The type of personal information we collect
We may may collect and process the following information:
- Your first name and last name
- Your home address (exceptionally)
- Your mobile number
- Your email address
- Your purchase choices (event, date, time, category, location)
- Your location (e.g. country or region)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Where it is essential for us to provide the service that you have asked us to carry out (e.g. buying tickets to an event or show)
- Where it is beneficial for us to provide you with a better service on our website (e.g. your location data will help us give you the right language or currency or to offer only services applicable to your locality).
We do not collect information about you from any third party.
We only share your information with a third party where strictly necessary to provide a service you have asked us to carry out. We do not share your information with any third party for any other reason.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent, which you are able to remove at any time. You can do this by contacting support@tickitto.com.
- We have a contractual obligation.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored. We keep your personal information for 5 years from the point at which an account becomes dormant. While your account with us is active we will keep data in order to provide the services we offer. We will then dispose of your information by erasing the electronic records in a way that ensures the data is not retrievable or readable in the future.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
- You have the right to ask us for copies of your personal information.
Your right to rectification
- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
- You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
- You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
- You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at
if you wish to make a request.
Where we are requested to erase personal data, we will do so promptly with the exception of any data that is directly related to our contractual obligations, which we will retain for the minimum period referred to herein. This is for regulatory and financial purposes only and it will be connected to the transaction record.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at at support@tickitto.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO website: